The organization is focused on product development & services involving both Software & Hardware. They have multiple strategic business units (SBUs) and in multiple countries. Team is distributed and execution is multi-location by design. Challenge 1: Unavailability of standardized process across the SBUs which resulted in high number of UAT defects and missing functionalities. Key Solutions Practiced: Standardized process definition involving practitioners, practiced root cause analysis, focused design & integration activities etc. Challenge 2: How to up-skill the team to be more productive and supporting relentless improvements. Key Solution Practiced: Competency development program [dictionary, training, effectiveness].