As part of CMMI Institute’s commitment to quality we:

• Maintain ethical, value-based relationships (CMMI Institute business is conducted in compliance with applicable agreements, policies, and the CMMI Institute Code of Professional Conduct).
• Ensure procedures are in place that adequately define the expectations for work that supports or directly affects service delivery, training, and certification.
• Train employees to take personal responsibility for continuously improving performance to understand, fulfill, and exceed customer needs and expectations.
• Ensure that CMMI Institute Licensed Partners and Partner-sponsored Certified Individuals have the appropriate education, training, skills, and experience to carry out their work competently and in accordance with agreements and policies.
• Manage data and documentation to ensure data confidentiality, safety, and integrity. Provide effective oversight of partner licenses and service delivery.
• At CMMI Institute quality is reinforced through comprehensive reviews of all course and appraisal deliveries. Our performance is regularly reviewed to ensure that our conduct meets the high expectations of quality that we hold for our customers and stakeholders.

• Code of Professional Conduct for Licensed Services

  The Code of Professional Conduct (CoPC) defines appropriate standards of professional conduct for CMMI Institute employees, certified individuals, certification candidates, and Partners. All organizations and individuals who provide our products or services must agree to uphold the standards outlined in the CoPC by acting with honesty, integrity, and fairness, and without actual or apparent conflict of interest. To learn more about the CoPC and commit to the CoPC, contact [email protected].

• Reporting Code of Professional Conduct Violations

  Your concerns about ethical behavior and quality are important to us. If you are aware of illegal, unethical, or quality-compromising behavior, please report it immediately to the Ethics and Compliance office by contacting [email protected]. The Ethics and Compliance manager will respond to your email, send you a Request of Professional Conduct (CoPC) Review form, and carefully review your submission.

• Conflict of Interest

  A Conflict of Interest is when two or more competing priorities, loyalties, or commitments compromise CMMI Institute employees’, Certified Individuals’ and Licensed Partners’ objectivity. CMMI Institute is interested in helping you to manage conflicts of interest. If you have a real or perceived conflict of interest you can seek Preventive Clarification or submit a Conflict of Interest Disclosure.

  Preventive Clarification
  When considering taking an action that might be construed as a conflict of interest or other Code of Professional Conduct violation, ask for clarification by contacting CMMI Institute at [email protected].
  
  Conflict of Interest Disclosure
  When a situation involving a conflict of interest is inherent or cannot be avoided, disclose the conflict to the affected parties by contacting [email protected] for a Conflict of Interest Disclosure form. 

• Certification Agreement

  The CMMI Institute grants certifications to individuals who demonstrate proficiency in a specific set of skills, abilities and knowledge relative to a particular technology area. Visit the Certifications page for more information about all of our Certifications.

  This Certification Program Agreement (“Agreement”) is an agreement between individuals who are seeking certification, or who have earned certification, from the CMMI Institute. The terms and conditions of this Agreement apply to (a) any CMMI Institute Certifications or Authorizations that individuals may have attained, and (b) an individual’s participation in the CMMI Institute Certification Program, including access and use of any CMMI Institute Certification Program benefit, CMMI Institute Certification Credential, or any CMMI Institute Certification Logo that is made available as part of the Program. For more information about the Certification Program Agreement, please contact [email protected].

• Intellectual Property

  The CMMI Institute respects the intellectual property (IP) rights of others and endeavors to comply with all applicable US laws regarding intellectual property. We have posted this Intellectual Property Statement to inform you of our practices regarding the intellectual property found on our websites. All writings, works of authorship, technology, inventions, discoveries, ideas and other work product of any nature that are created, prepared, produced, authored, edited, amended, conceived or reduced to practice by CMMI Institute employees individually or jointly with others during their term of employment by CMMI Institute, regardless of where the work is performed or whose equipment or other resources are used, are the intellectual property of the CMMI Institute. CMMI Institute is the sole and exclusive property owner of all work products. CMMI Institute manages “Intellectual Property Rights” through Partner Licensing, Professional Certifications, and requests for Permission to use or reference such IP; see Permission below.

  Working with CMMI Institute

  All work done in collaboration with independent contractors and volunteers, that results in creating work products consisting of copyrightable subject matter, is “work made for hire” as defined in the Copyright Act of 1976 (17 U.S.C. § 101), and such copyrights are therefore owned by CMMI institute.

  If you wish to collaborate with CMMI Institute, please contact [email protected], to learn how projects are managed.

• Permission

  If you wish to use the CMMI Institute name, intellectual property, trademarks, logos, or service marks that are associated with CMMI or the CMMI Institute, you must obtain written permission from the CMMI Institute. You may seek permission by submitting a Permission Request Form.

• Quality Policies

  CMMI Institute, in the administration of the licensed product suites, will establish policies related to training, certification, and the delivery of official CMMI Institute services. New policies will be provided to the respective parties, and will be posted to the policies page.

  View Policies