Any individual, group, or organization may initiate a complaint and be a "Complainant." In the event that a group, organization, or CMMI Partner is the Compliant, a single individual must be designated to receive correspondence and represent the Complainant. Each Complainant must submit a completed Complaint Form, including a detailed written description of the factual allegations supporting the complaint and an explanation of how the allegations set forth in the complaint, may consititute a violation of the CMMI Code of Professional Conduct. Complainants may submit their complaint anonymously. Upon receipt of a new complaint, the Complaints and Corrective Action Appeals Team shall send the Complainant a submission confirmation email.
CMMI Institute will ONLY consider a complaint filed against the following:
- CMMI Partners
- Partner Business Points of Contact (BPOCs)
- Certified CMMI Instructors
- Certified CMMI Lead Appraisers
- CMMI Practitioners (CMMI Professionals, CMMI Associates, etc)
- CMMI Registered Interpreters
- Any individual operating under a license or other agreement with CMMI Institute, e.g. CMMI Model Viewer license holders, individuals who register and take CMMI exams, or individuals who contract with a Partner to deliver courses or appraisals
- CMMI Appraisal Sponsors and their delegates, including Organizational Unit Coordinators (OUCs)